Frequently Asked Questions
Select a category below and find the answers to associated common asked questions
I FORGOT MY PASSWORD
If you forgot your password, click on the “Lost your password?” link on the Login page and follow the procedure to change it. Make sure to check your junk emails as well.
For further assistance, contact us, we will be happy to assist you.
DELETETION OF MY ACCOUNT
If you want to cancel your Account, please сontact us.
PAYMENT METHODS
Valiantvestes.com accepts the following payment methods:
Credit Card: The amount will be charged to your card once the items are shipped. Valiantvestes.com features a Fast Checkout option, allowing you to securely save your credit card details so that you do not have to re-enter them for future purchases.
PayPal: Shop easily online without having to enter your credit card details on the website. Your account will be charged once the items are shipped. To register for a PayPal account, visit paypal.com.
Apple Pay: Pay quickly and securely using Apple Pay on compatible Apple devices. Your payment information is encrypted and never shared with merchants.
Google Pay: Complete your purchase with Google Pay for a fast and secure checkout experience, available on supported devices and browsers.
Link by Stripe: Save your payment details with Link by Stripe for a one-click checkout experience across thousands of stores that support it.
COMPLETING AN ORDER
Verify that you have correctly entered the data for your selected method of payment. If you are paying with a credit card and the problem persists, we suggest contacting your Credit Card Issuer. If your financial intitution is unable to resolve the matter, you may contact our Client Services for further assistance here.
CANCELLING AN ORDER
Once an order has been confirmed, it is processed automatically, which means it cannot be cancelled. However, you may request a cancellation within 30 minutes of placing your order by contacting our customer service team directly. After this 30-minute period, you will still have the option of returning the package to us, as indicated in our Return Policy.
DISTRIBUTION NETWORK
Valiant Vestes only offers its merchandise for sale through internet at Valiantvestes.com.
Valiant Vestes does not offer its merchandise for sale through individuals, street vendors, unauthorized retail locations or unauthorized websites. In an effort to protect its valuable brand and loyal customers, Valiant Vestes reserves the right to refuse the sale of Valiant Vestes products to individuals engaging in reselling or transshipping activities.
Please contact us to report counterfeiters and unauthorized distributors of Valiant Vestes merchandise.
Should you have any questions about the authenticity of products sold online or in stores, please contact our Customer support Team.
VAT AND BILLING
Sales tax is applied to your order in accordance with individual state and local regulations depending on the shipping address and location of any retail stores, company establishments or partners, located in that state. An estimated tax charge is added to your order during the checkout process, and the exact charges will be calculated automatically upon shipping your order based on the shipping address Zip Code. The final amount taxed will be equal or less than the Estimated Sales Tax and will be indicated on your completed order invoice.
ORDER SHIPPING & TRACKING
Standard shipping is offered for all orders placed on ValiantVestes.com.
Once your package has shipped, you will receive an email with a tracking number. For security reasons, an adult signature is required for all deliveries. Please check the number of parcels you received and ensure they are not damaged. You must immediately report any damage and/or missing product/parcel on the delivery slip.
All orders are processed automatically, and we cannot shorten or extend shipping times. Please note that you cannot choose the date or time of delivery. Our carrier delivers packages Monday through Friday during business hours and will make two delivery attempts. If the second delivery attempt fails, your order will be returned to the sender. Once the order has been placed, it is no longer possible to change the shipping address.
MY ORDER HAS NOT BEEN DELIVERED YET
If your order has not been delivered within the estimated timeframe, we recommend:
– Checking your order status here.
– Checking that the delivery address is correct.
– In the case of a missed delivery, please contact Correos.
For further assistance, contact us and we will be happy to assist you.
PACKAGING
All orders will be delivered in a suitable Valiant Vestes packaging. Orders will be shipped inside a secure and anonymous cardboard box.
All papers and cardboards used for Valiant Vestes ecom packaging are designed to protect your order while keeping a clean and minimal look, aligned with Valiant Vestes’ identity.
VALIANT VESTES.COM RETURN POLICY
Returns must be shipped from the same country to which they were delivered.
Upon reception, your return will be processed within 3 to 7 working days and you will receive a confirmation email at that time.
You can see our return policy here.
VALIANTVESTES.COM EXCHANGES POLICY
ValiantVestes.com accepts product exchanges up to 14 days from the date of receipt, provided that the item is in its original condition and packaging, with all tags attached. Your exchange must be sent within this 14-day period in order to be processed. For more information on product eligibility, please reference our return policy or the product page of the item(s) you are looking to exchange.
For online purchases, exchanges may be done on an item’s size only by contacting Client Services.
REFUND
For security reasons, your refund may only be credited to the same credit card used to place the order. We make every effort to process return credits as quickly as possible. However, please note that the time needed to process return credits can vary across banking institutions and may take as long as two weeks from receipt of your parcel.
If you used a prepaid card to settle your order, Valiant Vestes has no control over reimbursement, any fees incurred or payment processing time. These banking institutions reserve the right to process these transactions at their discretion. Valiant Vestes cannot accelerate the process. Please contact the institutions that issued your prepaid card to obtain further information or assistance.
NEWSLETTER
Subscribe to our Newsletter and you can :
– be among the first to discover the latest news from valiantvestes.com,
– access promotions reserved exclusively to our customers,
– receive our style tips, and much more.
You can subscribe from the Home Page, by entering your email address.
UNSUSCRIBING FROM THE NEWSLETTER
If you do not wish to receive our Newsletter anymore, you can unsubscribe at any moment by clicking on the Unsubscribe link at the bottom of every Newsletter. This will open a webpage where you can confirm that you want to unsubscribe.
We ask you to consider that you may still receive several more communications before your request is fulfilled ; we apologize for the inconvenience.
AUTHENTICITY
Authenticity
Valiant Vestes products are crafted with the highest-quality materials, design and workmanship. Valiant Vestes guarantees the authenticity of all products purchased through Valiant Vestes online. All Valiant Vestes products are individually controlled for quality by Valiant Vestes’s specialists.
Counterfeit
Valiant Vestes takes counterfeiting very seriously and takes legal action against any persons, stores, or websites that sell Valiant Vestes counterfeit products. Counterfeiting is selling knockoff or imitation products as genuine Valiant Vestes goods.
• Counterfeit Valiant Vestes products are typically of poor quality and lack the details and workmanship that make each Valiant Vestes product high-quality.
• Counterfeiting has been linked to organized crime, child labor, and terrorism.
PRODUCT CARE
All of Valiant Vestes leather products have unique qualities. A special treatment has been developed to maintain the soft hand of the leather, giving it a distinctive vintage appearance. For the best possible care of a product, Valiant Vestes recommends to protect it from water and direct sources of heat and light. Valiant Vestes also recommends to clean the article with a dry flannel cloth and store it in its flannel bag.
For Valiant Vestes ready-to-wear pieces, Valiant Vestes recommends dry cleaning, unless otherwise instructed on the care label inside the garment.